Shipping Policy

Store Name: ALAVUEL

Website: https://alavuel.shop

At ALAVUEL, we strive to deliver your orders as quickly and efficiently as possible. Below are the details regarding our shipping practices, processing times, and delivery options for customers within the United States.

1. Order Processing Time

  • All orders are processed and prepared for shipping within 1 to 2 business days (Monday through Friday, excluding federal holidays).
  • Orders placed on weekends or holidays will begin processing on the following business day.
  • Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Coverage & Regions

  • Contiguous United States: We ship to all 48 contiguous U.S. states.
  • Alaska & Hawaii: Shipping is available to Alaska and Hawaii, though delivery times may vary slightly.
  • P.O. Boxes & APO/FPO: We deliver to standard residential/commercial addresses as well as P.O. Boxes.

3. Shipping Rates & Estimated Delivery Times

We offer clear and simple shipping options calculated during checkout:

Shipping MethodEstimated Delivery TimeShipping Cost
Standard Shipping3 – 5 Business Days$4.99 (Free on orders over $35)
Expedited Shipping2 – 3 Business Days$8.99

Note: Delivery times are estimates and begin from the date of dispatch, not the order date.

4. Order Tracking

Once your package leaves our facility, you will receive an email notification containing a direct tracking link and courier details (USPS, UPS, or FedEx). Please allow up to 24 hours for the tracking status to update on the carrier’s portal.

5. Damaged, Lost, or Delayed Packages

  • Damaged Items: If your order arrives damaged during transit, please contact us within 7 days of delivery at support@alavuel.shop with photos of the damaged item and packaging. We will send a free replacement immediately.
  • Lost Packages: If your tracking information states that your package was delivered but you haven’t received it, please check with neighbors or your local carrier office first. If you still cannot locate it, reach out to our customer support team for assistance.

6. Contact Us

For any questions or concerns regarding your shipment, please reach out to our team:

Website: https://alavuel.shop

Email: support@alavuel.shop

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